Google Review Management
Your Google reviews aren't just a trust signal for customers — they're a core data source for AI engines recommending local and national businesses. We manage the full review lifecycle so your reputation works as hard online as your team does offline.
- More 5-star reviews, automatically and ethically generated.
- Every review responded to within 24 hours by AI + humans.
- Negative reviews handled before they damage your ranking.
Average review distribution after 6-month program
Why reviews matter for AI search
Reviews feed AI answers
Google AI Overviews, ChatGPT browsing, and Perplexity all pull from your review corpus when answering "best [service] in [city]" queries. A strong review profile is now an AI search asset.
Trust is the new ranking factor
AI engines weight E-E-A-T signals heavily. Your Google review count, rating, and recency are real-world proof of experience — exactly what LLMs look for when deciding whom to recommend.
One bad review can cost thousands
Studies show a one-star drop on Google can reduce revenue by 5–9%. Proactive management means issues get caught before they compound into reputation damage.
What's Included
Review Generation
- Automated post-service review requests
- Multi-channel outreach (SMS, email)
- QR code review funnels
- NPS-to-review conversion flows
- Review velocity campaigns
AI Response Management
- Personalised AI-drafted responses
- Tone & brand voice alignment
- 24h response SLA on all reviews
- Negative review de-escalation
- Keyword-rich responses for SEO
Reputation Protection
- Fake review identification & removal
- Policy violation reporting
- Competitor review monitoring
- Review sentiment trend alerts
- Crisis response playbooks
GBP Optimisation
- Google Business Profile full audit
- Category & attribute optimisation
- Product & service listings
- Photo and post management
- Local pack ranking improvements
How does your review profile look?
Get a free audit of your Google Business Profile — we'll show you exactly how your reviews are impacting both local rankings and AI engine recommendations.
Get Free Reputation Audit